Terms of Service

1. Eligibility and account responsibility

You must be at least 18, provide accurate information, protect your login and authenticator, and promptly report unauthorized use. You are responsible for users acting through your organization workspace.

2. Two service models

AI Studio is self-service and charges versioned AI Credits per confirmed generation action. Manual edits and uploads do not consume AI Credits. Managed Production uses clip units: a video up to 30 seconds uses one unit and a video up to 60 seconds uses two units. Storyboards are submitted for approval before production continues.

3. Orders, prices, tax, and payment

The server shows the package, currency, tax mode, discount, total, and entitlements before GB Prime Pay checkout. Each paid order keeps an immutable price and entitlement snapshot even if Admin changes future pricing. A package is granted only after a valid signed payment confirmation.

4. Credits and clip units

AI Credit quotes expire and must be confirmed before work starts. The quoted amount is reserved; actual usage is settled on completion and unused or provider-failed reservations are returned. Purchased units may expire with the package and are not cash, transferable currency, or an investment.

5. Managed schedule and revisions

Due dates exclude Sundays and active Thai public holidays recorded by Admin. Production pauses while customer approval or revision direction is pending. A revision can change the delivery date. The detailed scope, included revisions, and acceptance criteria should be confirmed in the package or written production brief.

6. Customer content and rights

You retain rights you hold in uploaded content and grant AI MEDIADD and its processors a limited license to host, transform, generate, review, and deliver it for the service. You represent that you have rights and lawful consent for faces, voices, trademarks, music, claims, products, and personal data you provide.

7. AI output

AI output can be inaccurate, similar to other output, or unsuitable for regulated claims. You must review and approve legal, factual, brand, advertising, health, financial, and intellectual-property aspects before publication. Model availability and exact results are not guaranteed.

8. Prohibited use

Do not create unlawful, deceptive, abusive, infringing, non-consensual intimate, exploitative, malicious, or impersonation content; evade safeguards; attack the service; or upload malware. We may suspend affected jobs or accounts and preserve evidence required for safety or law.

9. Cancellation, refunds, and storage

Unpaid orders can be cancelled. Paid refunds require finance approval and the confirmed provider flow; used credits, completed managed work, provider fees, or custom work may affect eligibility where law permits. Files are normally retained for one year from purchase, so customers should download deliverables before the displayed expiry.

10. Liability and governing terms

Mandatory consumer and statutory rights are not excluded. To the maximum extent allowed by law, indirect loss and losses caused by unreviewed AI output are excluded, and aggregate liability is limited to fees paid for the affected service. The site owner must have Thai counsel confirm the contracting entity, consumer terms, refund policy, governing law, venue, and liability limits before accepting live orders.